Daily workflow

Once ZenTop Triage is configured, a typical day follows these steps.

1. Open Dashboard to review Pending Interventions, priority distribution, and technician utilization.
2. Use Search Knowledge Base to find relevant tickets or documentation. Select a client when you want configuration items included.
3. Open Queue or Service Board to review tickets. Select Notes for context, then use the available assignment, escalation, or resolution action.
4. To raise a ticket, select Triage or Triage New Ticket. Enter the customer, contact, and issue; review the analysis; then create and assign the ticket.

See Use ZenTop Triage for the complete procedures.