Skip to content
ZenTopZenTopZenTop Docs

Search the knowledge base

The Dashboard’s Search Knowledge Base area searches the ticket and documentation content available to ZenTop Triage.

  1. Enter the issue or topic you want to find.
  2. Choose the search mode:
    • Tickets searches ticket knowledge.
    • KB searches knowledge base articles and eligible configuration items.
    • Both searches tickets and documentation together.
  3. Optionally select a client to narrow the search. Config Item results require a specific client selection. Without one, articles and tickets can still be searched.
  4. Select Search.
  5. Read the results and the generated Summary, when present. Result labels distinguish Ticket, KB Article, and Config Item.
  6. Open a result’s linked record when a link is available.

The selected mode and client determine what can appear. Documentation company mappings and enabled documentation types also affect which content is available; see Documentation KB.