Dashboard

Open Dashboard for a summary of triage activity and scheduled work.

Display	What it shows
Total Triaged	The triaged ticket count and the displayed percentage change for the month.
Avg Triage Time	The average time taken to triage a ticket.
Pending Interventions	The number of tickets awaiting intervention.
Priority Distribution	How tickets are distributed across priorities.
Scheduled utilization	A utilization display for each listed technician.

A technician may show Calendar setup required instead of a utilization value. In that case, the screen explains that utilization and scheduling cannot be evaluated from the available work hours.

Select Triage New Ticket to start creating a ticket.

The Dashboard also holds Search Knowledge Base; see Search the knowledge base.