Assign or reschedule a ticket

Use assignment to choose one of the available technician/time combinations for a ticket.

1. Open the ticket’s scheduling control, or select Notes → Assign.
2. In Assign Ticket, select Scheduled Duration. The choices run from 15m to 4h: 15m, 30m, 1h, 1.5h, 2h, 3h, and 4h. The ticket budget is shown when available.
3. Wait for the available slots to load for that duration.
4. Review each slot’s technician and time. A slot may be marked Best fit or Recommended, with matching skills displayed beneath it.
5. Select the desired slot, then select Confirm Assignment.
6. Review the updated ticket in the list.

Changing the duration changes the availability being checked. Confirm Assignment requires a selected slot. If no slot is available, read the message shown in the dialog; the controls do not allow confirmation without a selection.

The available choices reflect the dispatch settings, dispatchable members, and scheduling information available to ZenTop Triage.