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Read ticket notes

  1. Find the ticket in Queue or Service Board.
  2. Select Notes to open Ticket Notes.
  3. Review Total Time Worked, Budget, and Touches per Tech when displayed.
  4. Read the note cards. Each card shows its author, date and time, and note content. Internal, External, and Resolution labels identify the note categories supplied with that note.

The notes view also provides Assign and Resolve actions. If the ticket has no notes, the view displays No notes yet.